At Zoramaria, we are committed to providing you with a smooth and efficient shopping experience. From the moment you place your order to the time your clock decoration arrives at your doorstep, we strive to ensure the process is hassle-free.
Shipping Policy
We offer shipping worldwide to ensure that our customers across the globe can enjoy our carefully curated clock decorations. Once your order is placed, you will receive a confirmation email with an estimated delivery date. Shipping times may vary depending on your location, but we aim to process and ship all orders within 1-3 business days.
Our shipping partners include trusted companies that specialize in international and domestic delivery. Standard shipping times for various regions are as follows:
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United States: 5-7 business days
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Europe: 7-10 business days
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Canada: 7-10 business days
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Asia & Australia: 10-14 business days
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Rest of the World: 10-15 business days
Please note that shipping times are estimates and can be affected by external factors such as customs processing, weather conditions, and holidays. Zoramaria is not responsible for any delays caused by the shipping carrier or customs regulations.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, the weight of the products, and the shipping method you select. We offer free standard shipping on orders above a certain amount, which will be specified on the checkout page.
For expedited shipping, additional charges will apply. You will be able to review all shipping options and costs before finalizing your order.
Customs Duties and Taxes
International customers may be subject to customs duties and taxes imposed by the country of delivery. These fees are the responsibility of the customer and are not included in the product price or shipping fees at checkout. We recommend checking with your local customs office for further details on potential customs fees before placing an order.
Refund and Return Policy
At Zoramaria, we want you to be completely satisfied with your purchase. However, if you are not satisfied for any reason, we offer a straightforward return and refund process.
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Returns: If you are unhappy with your purchase, you may return it within 30 days from the date of delivery. The product must be in its original, unused condition, including all packaging and accessories.
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Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the product is defective or was sent in error.
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Exchanges: If you would like to exchange your item for a different design or model, we will be happy to assist. Please follow the return process and place a new order for the replacement item.
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Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at [email protected]. We will assist you with the return or replacement process and ensure you receive a product that meets our quality standards.
How to Return an Item
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Contact our customer service team at [email protected] to initiate the return process.
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Provide your order number, the product(s) you wish to return, and the reason for the return.
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Our team will provide you with detailed instructions on how to return your item.
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Ship the product back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective.
By shopping with Zoramaria, you agree to these shipping and refund terms, ensuring a smooth and secure process for both you and us. We are dedicated to providing the highest quality customer service and are always ready to assist with any questions or concerns.